TERMS & CONDITIONS
Last Updated: June 22, 2026
Welcome to the website of X Factor Coatings SWFL. These Terms & Conditions explain the rules and conditions that apply when you visit our website, request an estimate, communicate with us, or use any information provided through this website.
By using this website or submitting information to X Factor Coatings SWFL, you agree to these Terms & Conditions.
If you do not agree with these Terms & Conditions, please do not use this website.
1. Company Information
This website is operated by:
X Factor Coatings SWFL
Website: www.xfactorcoatingsswfl.com
Email: contact@xfactorcoatingsswfl.com
Phone: +1 239-270-1626
Service Area: Southwest Florida
X Factor Coatings SWFL provides concrete coating services, including garage floor coating systems, concrete floor coating systems, surface preparation, flake broadcast systems, and polyaspartic topcoat applications.
2. Website Use
This website is provided for general informational, marketing, and customer communication purposes.
You may use this website to:
Learn about our services
View project information
Submit an estimate request
Contact our company
Access customer resources
Review company policies
Schedule or request an appointment where available
You agree not to use this website for unlawful, abusive, fraudulent, harmful, or disruptive purposes.
3. Website Information Is Not a Final Estimate or Contract
Information on this website is provided for general informational purposes only.
Nothing on this website should be treated as a final quote, binding estimate, contract, warranty, guarantee, or promise of service availability unless confirmed in writing by X Factor Coatings SWFL.
Final project pricing, scope of work, scheduling, payment terms, warranty coverage, and project details are determined through a written estimate, contract, invoice, or other project-specific document provided by X Factor Coatings SWFL.
4. Estimate Requests
When you submit an estimate request, you agree to provide accurate and complete information to the best of your knowledge.
Estimate requests may require information such as:
Name
Phone number
Email address
Property address
Project size
Project type
Photos or videos of the project area
Preferred appointment times
Relevant project details
Submitting an estimate request does not guarantee that we will accept the project, provide service, or schedule an appointment. We reserve the right to decline any estimate request or project for any reason permitted by law.
5. Estimates, Pricing, and Project Scope
All estimates are based on the information available at the time the estimate is prepared. Final pricing may depend on project size, site conditions, surface condition, coating system selected, repairs needed, access, moisture concerns, scheduling requirements, and other project-specific factors.
Unless otherwise stated in writing:
Estimates are not binding until accepted by the customer and confirmed by X Factor Coatings SWFL
Pricing may change if the scope of work changes
Additional repairs, preparation, moisture issues, unusual site conditions, or customer-requested changes may result in additional charges
Verbal discussions are not considered final unless included in a written estimate, contract, change order, or invoice
If a project requires work beyond the original scope, X Factor Coatings SWFL may provide a revised estimate, change order, or updated invoice.
6. Scheduling and Project Timing
Project dates are scheduled based on availability, weather conditions, material availability, crew capacity, customer readiness, and other operational factors.
While we make reasonable efforts to begin and complete projects on schedule, project dates and completion timelines are not guaranteed unless specifically stated in writing.
Project timing may be affected by:
Weather
Rain, humidity, or moisture conditions
Surface condition
Concrete repairs
Material availability
Mechanical issues
Crew availability
Customer delays
Restricted access to the project area
Unexpected site conditions
X Factor Coatings SWFL is not responsible for reasonable delays caused by conditions outside of our control.
7. Customer Responsibilities
The customer is responsible for providing safe, clear, and reasonable access to the project area.
Unless otherwise agreed in writing, the customer is responsible for:
Removing personal items from the garage or project area before work begins
Ensuring vehicles, storage items, appliances, and belongings are moved out of the work area
Providing access to the property at the scheduled time
Keeping pets, children, and unauthorized individuals away from the work area
Informing X Factor Coatings SWFL of known moisture issues, leaks, flooding, prior coatings, sealers, oil contamination, structural concerns, or other relevant conditions
Following all post-installation care and return-to-use instructions
Failure to prepare the project area may result in delays, rescheduling, additional charges, or changes to the project timeline.
8. Existing Concrete and Site Conditions
Concrete surfaces vary widely. Existing concrete may contain cracks, chips, spalling, previous coatings, sealers, moisture issues, oil contamination, soft concrete, improper repairs, uneven areas, hidden damage, or other conditions that may not be fully visible before surface preparation begins.
X Factor Coatings SWFL uses professional preparation methods, including mechanical surface preparation where applicable, to promote adhesion and system performance. However, no concrete coating system can permanently correct every existing slab condition, structural defect, moisture issue, or environmental factor.
Additional work may be required if hidden or unexpected conditions are discovered after the project begins.
9. Moisture, Hydrostatic Pressure, and Environmental Conditions
Concrete moisture, vapor transmission, hydrostatic pressure, drainage problems, leaks, flooding, irrigation, storm exposure, and surrounding grade conditions can affect coating performance.
Unless specifically stated in writing, X Factor Coatings SWFL does not perform predictive moisture testing on every project. Visual inspections and reasonable field observations may be used, but they cannot guarantee that future moisture issues will not occur.
Moisture-related failures, hydrostatic pressure, flooding, water intrusion, leaks, or environmental conditions are not considered standard coating failures unless otherwise stated in a written warranty document.
10. Color, Flake, Texture, and Appearance
Actual colors, flake blends, textures, gloss levels, and finished appearance may vary from samples, photos, website images, social media posts, printed materials, or digital displays.
Variations may occur due to lighting, concrete condition, application method, product batch, broadcast density, texture, viewing angle, and normal installation conditions.
Small cosmetic variations, minor texture differences, visible concrete imperfections, or natural inconsistencies do not necessarily indicate defective workmanship.
11. Slip Resistance and Surface Texture
Concrete coating systems may improve the appearance, durability, and cleanability of a surface, but no surface can be guaranteed to be slip-proof.
Surface traction may vary depending on water, dust, oil, cleaning products, footwear, slope, contaminants, and maintenance practices.
The customer is responsible for using reasonable caution on coated surfaces, especially when wet or contaminated.
12. Payment Terms
Payment terms are determined by the estimate, contract, invoice, or written agreement provided for the project.
Unless otherwise stated in writing, payment is due in full upon project completion.
X Factor Coatings SWFL may accept payment by check, ACH bank transfer, credit card, debit card, electronic wallet, or other approved payment methods.
Processing fees may apply depending on the payment method selected. Unless otherwise stated in writing, the following processing fees may apply:
Check: no processing fee
ACH bank transfer: 1% processing fee
Credit card, debit card, or electronic wallet: 3.5% processing fee
Payment processing fees are charged by third-party processors and may be added to the total project cost.
The customer must accurately communicate their intended payment method so the invoice can reflect the correct final amount. If the customer changes payment method after the invoice is prepared, X Factor Coatings SWFL may revise the invoice to reflect the appropriate processing fee before the account is considered paid in full.
13. Deposits
A deposit may be requested or required depending on the project, schedule, material requirements, or scope of work.
If a deposit is required, the deposit amount, payment deadline, and any applicable terms will be stated in the estimate, contract, or invoice.
Unless otherwise stated in writing, project dates are not guaranteed until any required deposit, signed approval, or scheduling confirmation has been completed.
14. Cancellations and Rescheduling
Customers should notify X Factor Coatings SWFL as soon as possible if they need to cancel or reschedule a project or appointment.
We reserve the right to reschedule a project due to weather, site conditions, material availability, crew availability, customer readiness, safety concerns, or other reasonable business needs.
Repeated cancellations, late rescheduling, or failure to provide access may result in additional charges or cancellation of the project.
15. Warranty Information
Any warranty coverage provided by X Factor Coatings SWFL is governed by the separate written warranty document provided to the customer.
Website statements, marketing materials, verbal conversations, photos, videos, or social media posts do not modify, expand, or replace the written warranty.
If there is any conflict between this website and the written warranty, the written warranty controls.
16. Care and Maintenance
The customer is responsible for properly maintaining the coated surface after installation.
X Factor Coatings SWFL may provide care and maintenance guidelines. Failure to follow proper maintenance practices may affect appearance, performance, cleanability, traction, and warranty eligibility.
Damage caused by misuse, abuse, neglect, improper cleaning products, harsh chemicals, dragging heavy objects, impact, staining, flooding, moisture issues, or environmental exposure may not be covered under warranty.
17. Project Photos and Marketing Use
X Factor Coatings SWFL may take photos or videos before, during, and after a project for documentation, quality control, training, portfolio, website, advertising, and social media purposes.
We make reasonable efforts not to publicly display sensitive personal information, addresses, license plates, faces, or private household details without permission.
If you have concerns about project photos or videos being used for marketing, please notify us before the project begins.
18. Reviews, Testimonials, and Feedback
If you leave a review, testimonial, comment, tag, message, or other public feedback about X Factor Coatings SWFL, you allow us to reference, share, repost, or display that feedback for marketing, advertising, website, or social media purposes.
We may edit reviews or testimonials for length, spelling, formatting, or clarity, but we will not intentionally alter the meaning of your feedback.
Reviews posted on third-party platforms are also subject to the terms and policies of those platforms.
19. Third-Party Links and Platforms
This website may contain links to third-party websites or platforms, including Google, Yelp, Facebook, Instagram, Nextdoor, payment processors, scheduling platforms, financing providers, or other external services.
X Factor Coatings SWFL is not responsible for the content, policies, security, availability, or practices of third-party websites or platforms.
Use of third-party platforms is at your own risk and subject to their separate terms and privacy policies.
20. Website Content and Intellectual Property
All website content, including text, photos, videos, graphics, logos, designs, layouts, service descriptions, and other materials, is owned by or licensed to X Factor Coatings SWFL unless otherwise stated.
You may not copy, reproduce, modify, distribute, display, publish, or use website content for commercial purposes without written permission from X Factor Coatings SWFL.
21. Prohibited Uses
You agree not to:
Use this website for unlawful purposes
Attempt to access restricted areas of the website
Interfere with website security or functionality
Submit false or misleading information
Upload malicious code, spam, or harmful content
Copy or misuse our website content
Use our website or contact forms to harass, abuse, or defraud the company or others
We reserve the right to restrict or block access to the website if misuse is suspected.
22. No Guarantee of Website Availability
We make reasonable efforts to keep the website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.
We may update, modify, suspend, or remove website content at any time without notice.
23. Disclaimer of Warranties
This website is provided on an “as available” basis.
X Factor Coatings SWFL makes reasonable efforts to provide accurate and helpful information, but we do not guarantee that all website content is complete, current, error-free, or suitable for every situation.
To the fullest extent permitted by law, X Factor Coatings SWFL disclaims all warranties related to website use, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Project-specific warranties, if any, are only those provided in writing by X Factor Coatings SWFL.
24. Limitation of Liability
To the fullest extent permitted by law, X Factor Coatings SWFL shall not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages arising from your use of this website, inability to use this website, reliance on website information, or interaction with third-party links or platforms.
Nothing in these Terms & Conditions limits liability where such limitation is prohibited by law.
25. Indemnification
You agree to indemnify and hold harmless X Factor Coatings SWFL, its owners, employees, contractors, representatives, and service providers from claims, damages, losses, liabilities, costs, or expenses arising from your misuse of this website, violation of these Terms & Conditions, submission of false information, or violation of any law or third-party rights.
26. Governing Law
These Terms & Conditions are governed by the laws of the State of Florida, without regard to conflict of law principles.
Any disputes related to this website or these Terms & Conditions shall be handled in the appropriate courts or legal forums located in Florida, unless otherwise required by law or agreed in writing.
27. Informal Dispute Resolution
Before filing a formal legal claim related to this website or a project, you agree to make a reasonable good-faith effort to contact X Factor Coatings SWFL and attempt to resolve the issue informally.
This does not prevent either party from seeking legal remedies where necessary or where informal resolution is not appropriate.
28. Relationship to Written Project Documents
These Terms & Conditions apply to general website use and basic interactions with X Factor Coatings SWFL.
For actual projects, the written estimate, contract, invoice, warranty, care instructions, change orders, and other project-specific documents may include additional terms.
If there is a conflict between these website Terms & Conditions and a signed project document, the signed project document controls.
29. Changes to These Terms
We may update these Terms & Conditions from time to time. Updates will be posted on this page with a revised “Last Updated” date.
Your continued use of this website after changes are posted means you accept the updated Terms & Conditions.
30. Contact Us
If you have questions about these Terms & Conditions, please contact us:
X Factor Coatings SWFL
Website: www.xfactorcoatingsswfl.com
Email: contact@xfactorcoatingsswfl.com
Phone: +1 239-270-1626
Service Area: Southwest Florida